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Our Community represents many different views and opinions facing the numerous issues in this industry.
Please feel free to comment and post on various topics facing the Loss Prevention Community today.
Diversity of opinions and views are always encouraged.

Sunday, December 21, 2014

Holidays over......ughhhh Inventory Time.

First off, thank you to the 65,000 people who have stopped by our blog since we went live. We appreciate the interest.



Black Friday is past.  Extended hours are a thing of the past, until next year. Massive returns are about to get back to normal.  Now what?  It is Inventory time !!!

Can a Loss Prevention person get a break?  Well, not until February for most.  Most retailers schedule their inventories during January.  Inventory levels are low and updating counts helps replenish stock levels to where they should be.

Inventory time is the when the store gets their report card for the year.  What is the shrink number? What were the results from all the programs that were implemented during the year?  Shrink meetings, new hire orientations, awareness programs, working the exception reports, identifying shoplifters, catching paperwork errors, BAD employees and so the list goes on.  Anyone area make the shrink number low?  Nope, there is no silver bullet to a low shortage number.  It is the result of implementing "block and tackle" basic programs that usually drive a good number.  Over creativity can be a negative here.

Prepping for inventory can be a lot of work.  It all comes down to...clean up the store.  All merchandise found under shelves, stockrooms, D and D cages and get it ticketed and in it's right place in the store.  Validate skus, work the defectives out and insure a clean cut off for incoming product. Done?  Not really.....validate, validate validate the accuracy of the counters, insure they are taking their time and not missing any product.  Done?  Not really, still gotta work the exception report that prints out after inventory.

Done?  Maybe....take a break and then remember that the shortage number for next year starts the day after this inventory.

Hope the holidays were good for everyone.  Exciting times for the Loss Prevention Academy!!!

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Steve


LPDT, LLC offers the only E-Learning training for Retail Loss Prevention at www.LossPreventionAcademy.com. Check out our awareness posters for shortage and safety at www.LPPosters.com. You can follow us on Twitter under LPACADEMYcom and Facebook under Loss Prevention Academy.                        
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Sunday, October 5, 2014

It is that time of year AGAIN...

First off, thank you to the over 60,000 viewers who have stopped by our blog since we went live. We appreciate you taking the time to stop by.

It is that time of year.  Retailers are getting ready for the holidays. Holiday sets will be going up. Major banner ads will be hung causing havoc with motion detectors at night. Logistics will be ramping up to flood the stores with merchandise.  It is time for LP to make their holiday plans.

As with all holiday seasons, issues for Loss Prevention and Store teams goes up.  Many retailers will hire seasonal employees who knows their work life is limited.  This encourages them to steal faster if they are so inclined to do so.  Below are some points to consider while in the field....If we missed some that are important to you, feel free to post a comment.  We appreciate diversity of opinions.

*  Shoplifting goes up.  New employees trained on what to do?  Customer service them to death.

*  Robberies can increase.  Program in place to reduce the cash in the tills on a more frequent basis?

*  Receiving doors are up more?  Increased checks of back areas and dumpsters for stashed product?

*  Cashier accuracy is important.  Are they scanning accurately?

*  Don't ignore exception reporting.  Employees have a short window to steal via the registers.      "Sweet hearting" goes with the holidays it seems.

*  Are parking lot lights adjusted for the new hours?  Customer safety is important?

*  Forget to take armored car pickups from 5 days to 7?

*  How to mange the opening on Black Friday?  Customer flow needs to be maintained to avoid the  elderly and children from being trampled over.

Those are some things to address...

As a reminder, you can brush up on your Interviewing and Interrogation skills with the new online Wicklander-Zulawski (WZ) course.  You can see and take the 10 hour course at www.LossPreventionAcademy.com.

Enjoy the holidays...

Steve

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LPDT, LLC offers the only E-Learning training for Retail Loss Prevention at www.LossPreventionAcademy.com. In addition,we offer  FREE job searches for LP at www.LPjobsFREE.com.  Check out our awareness posters for shortage and safety at www.LPPosters.com. You can follow us on Twitter under LPACADEMYcom and Facebook under Loss Prevention Academy.

Thursday, September 4, 2014

To Apprehend or Not to Apprehend Shoplifters...

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One of the oldest discussions in the LP World over the years is whether it pays to apprehend shoplifters or not.  As with most decisions made by retailers, is there a sufficient ROI to the program to make it a part of the business?

Recently, I was talking to a friend who works for a major department store.  He mentioned they were backing off apprehensions and moving to more auditing and increased focus on internal theft.

ROI can be a difficult standard to show here to justify the program.  In most cases, the value of the product will not equal the cost of LP Detective's payroll and benefits.  In addition, you have additional costs for worker's compensation claims, general liability claims and litigation for non productive stops.  Lastly, poor apprehension decisions can impact a company's brand.  Videos on YouTube can be posted before the police get there.

Here is the magical unknown to the cost that is hard to quantify.  Some studies show that a shoplifter steals from a store and gets caught after 35 times.  If you apprehend that shoplifter on the 5th time, have you prevented 30 other incidents of theft?  There is some value to this argument, it is just whether your CFO buys into it.

What about civil demand dollars?  Yes, every company should participate in this program and use the dollars to help off-set the cost of apprehending shoplifters. "Normally" these civil demand dollars and recovery of product does not equal the cost of payroll etc.

Will diverting the LP Detective's efforts to auditing and internal theft reduce the overall shrink number?  Hard to say....that can only be determined with a few year's shortage numbers to evaluate.

Most of the time, retailers than eliminate shoplift apprehensions  move back to the program at some time. Why?  The word gets out on the street that ABC stores is not apprehending shoplifters and the activity gets out of control.  In addition, store management teams feels the company does not care by avoiding the issue.  Often, managers get involved in apprehensions which can cause many issues by the untrained.  They take theft from their store personal.

Lastly, shoplifting is a form of cancer.  If you do nothing about it, it just tends to grow in time.

Steve




LPDT, LLC offers the only E-Learning training for Retail Loss Prevention at www.LossPreventionAcademy.com.  Check out our awareness posters for shortage and safety at www.LPPosters.com. You can follow us on Twitter under LPACADEMYcom and Facebook under Loss Prevention Academy.

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